Contact support
Find the right contact for an unresolved issue and the information to include.
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Ask the server operator who sold the benefit about its content or in-game delivery. Moneta support also handles payment, Moneta screen, and processing issues.
Start with frequently asked questions for answers and checks. If you still need help, contact us by chat or email from this page.
Contact Moneta
Include the Discord server, product, purchase ID, time, visible error, and actions tried. Opening this page from a contact link in purchase management carries the purchase ID into the email draft.
Do not send card numbers, passwords, authentication codes, or Agent secrets.
Chat connects you with a support team member. If no one is available, you can leave a message. Opening chat loads the external service tawk.to. See our privacy information. Include the purchase ID in your message when asking about a purchase.
Please contact us primarily by email. Emails are accepted at any time. Support hours: weekdays, 10:00–18:00 Japan Standard Time, excluding Japanese public holidays and the year-end/New Year holiday period. We normally provide an initial response within three business days. Depending on your inquiry, investigation and resolution may take longer.
Opens your email app with a draft. Nothing is sent automatically.
If chat cannot load or is unavailable, you can also contact us by email.